01-Planning Procedure
Purpose
The objective of this procedure is to
establish a reasonable plan for performing QA auditing activities on the
project level, and to be eugumented in the project from the initial stages.
This will provide a strong infrastructure for the project's success.
Inputs
No |
Input |
Coming from/Output Of |
2 |
Partial PMP |
PM_Initiation_Procedure |
Activities
No |
Activity |
Responsible |
Input |
Output |
Temp/Solution |
1.
|
Determine the processes and work products to be audited. |
PM and QAR |
Identified Scope |
Identified Processes And Identified Work Products |
QA_Quality_Assurance_Plan_Template |
2.
|
Determine audit points. |
QA |
Processes and WP to be audited |
Identified Audit points |
QA_Quality_Assurance_Plan_Template |
3.
|
Determine the standards that will be used as a basis for auditing. |
QAR |
Identified Purpose |
Identified Standards |
QA_Quality_Assurance_Plan_Template |
4.
|
Develop or select the auditing checklists for the identified work
products. |
QAR |
Identified Purpose and Identified Work Products |
Initial Audit Checklists |
QA_Quality_Assurance_Plan_Template |
5.
|
Determine the QA organization, structures and responsibilities. |
QAR |
Understand Project |
Identified
Organization and Structure |
QA_Quality_Assurance_Plan_Template |
6.
|
Determine escalation mechanism. |
PM and QAR |
Identified
Organization and Structure |
Identified Mechanism |
QA_Quality_Assurance_Plan_Template |
7.
|
Determine the reporting mechanism and
frequency. |
PM and QAR |
Identified
Organization and Structure |
Identified
Reporting Mechanism |
QA_Quality_Assurance_Plan_Template |
8.
|
Approve the outputs of the procedure. |
SM
and QAM |
Updated QA Plan and Checklists |
Approved
QA Plan and Checklists |
|
Outputs
No |
Output |
Going To/Input Of |
1 |
Approved
Quality Assurance Plan |
PM_Estimatation_Procedure QA_Execution_Procedure PM_Risk_Planning_Procedure |
2 |
Approved
Audit Checklists |
Implementation Guidelines
S# |
Implementation Guidelines |
1.
|
Ex:PM,CM,QA,REQM. It
can be a sample of the processes and work products of each process, not 100%
coverage. See
CMMI Reference page 429 second tip. |
2.
|
-Audit
points means: When to audit what and who will share the audit. -For
projects less than one month: it should be weekly or each 10 days. -For
projects grater than one month: it should be weekly or each 10 days or bi
weekly. -Audit
points should include the QA on QA. |
3.
|
Ex: Check Lists and process
standard. Also the quality system
version. You should ask the QS CCB
about the latest stable version to work with. |
4.
|
|
5.
|
It's the Units shared in
project and in scope of the QA, structure is the relation between these
elements. |
6.
|
It means how and when we should escalate the result
to a higher level. |
7.
|
What to be send, when, and how. |
8.
|
The approval is embedded in the project master. |
02-Execution Procedure
Purpose
The
objective of this procedure is to execute the QA auditing activities on the
project level according to the QA plan. Auditing and evaluating project
processes and work products are done to ensure the adherence to applicable
process description, standards and procedures as per the project’s
processes. Auditing ensures that all issues and/or deviations detected during
audit process are communicated to relevant stakeholders and that the corrective
actions are identified and documented.
Inputs
No |
Input |
Coming from/Output Of |
1 |
Approved Quality Assurance Plan |
QA_Planning_Procedure |
2 |
Approved Audit Checklists |
QA_Planning_Procedure |
Activities
No |
Activity |
Responsible |
Input |
Output |
Temp/Solution |
1.
|
Get the latest checklists and send them to the roduct/process owner to
fill it |
QAR |
QA Checklists |
e-mail |
|
2.
|
Receive the checklists from product/process owner and assure that
product/process owner had filled all checklists. |
QAR |
QA Checklists |
Filled QA Checklists |
|
3.
|
Conduct the audit session |
QAR, Author and Process Owner |
Approved Audit Checklists |
Audit Findings |
|
4.
|
Investigate root causes. |
Author / Process Owner |
Communicated Findings |
Identified Root Causes |
|
5.
|
Determine the suitable corrective (Must) and preventive action (optional) to resolve the deviation. |
Author / Process Owner (and PM, QAR, QAM) |
Communicated Findings |
Identified Corrective Actions and Closure
Criteria |
|
6.
|
Document the (NC's) and Communicate the findings to the
processes’ owners, work products’ authors and PM. |
QAR |
Audit and Findings |
Documented and Communicated Findings |
|
7.
|
Prepare the QA audit report to enable the NCs follow-up,
and send it to the top management. |
QAR and Author / Process Owner |
Identified Corrective Actions and Closure
Criteria |
Initial QA
Plan |
|
8.
|
Prepare the Quality status report for the project and send
it to the SM as planned |
QAR |
Check
lists results |
Status
Report |
|
9.
|
Send checklists modifications to QS representatives to
update the QS if needed. |
QAR |
Checklists
modifications |
Updated QS |
|
Outputs
No |
Output |
Going To/Input Of |
1 |
Approved Corrective
Actions |
QA_Follow-up_Procedure |
2 |
Approved Audit Report |
QA_Follow-up_Procedure |
Metrics
Metric |
Equation |
Accepted Criteria |
No. Defects classified by process and severity. |
Automatic |
|
Audit Coverage |
Automatic |
Purpose
The
objective of this procedure is to ensure the closure of all NCs appeared in the
QA audit according to the agreed upon corrective actions or escalating the non-closed
NCs to the senior management to take the required and suitable action.
Inputs
No |
Input |
Coming from/Output Of |
1 |
Approved Corrective
Actions |
QA_Execution_Procedure |
2 |
Approved Audit Report and NC database |
QA_Execution_Procedure |
Activities
No |
Activity |
Responsible |
Input |
Output |
Temp/Solution |
1.
|
Implement the approved
corrective action. |
Author / Process Owner |
Approved Corrective
Actions |
Implemented Corrective
Action |
|
2.
|
Release new or revised
work product. |
Author / Process Owner |
Implemented Corrective
Action |
Corrected Work Product |
|
3.
|
Communicate the corrective
action and its impact to the relevant stakeholders. |
Author / Process Owner |
Corrected Work Product |
Communicated Corrective
Action |
mail |
4.
|
Inform QAR about the
readiness to verify the implementation of the corrective actions. |
Author / Process Owner |
Corrected Work Product |
Readiness Notification
E-Mail |
|
5.
|
Track the planned closure
dates for all corrective actions and follow-up for unresolved NCs. |
QAR |
Approved Audit Report |
Identified NCs to be
tracked |
|
6.
|
Schedule the follow-up
audit after the implementation of the corrective actions. |
QAR |
Identified NCs to be
tracked |
Scheduled Follow-up Audits |
|
7.
|
Audit on the corrective
actions implementation. |
Corrected Work Product |
Scheduled Follow-up Audits |
Identified Closed and
Opened NCs |
|
8.
|
Escalate unresolved issues
according to the pre-defined escalation mechanism if necessary. |
QAR |
Identified Opened NCs |
Escalation Reports |
QAEscalation_Report_Template |
Outputs
No |
Output |
Going To/Input Of |
1 |
Approved Closed NCs |
|
2 |
Approved Escalation Reports |
|